Contact No: 022-50820000/ +91-8792739970 (Direct Extension No.: 3)
[email protected]
Contact No: 022-50820000/ +91-8792739970 (Direct Extension No.: 3)
[email protected]
Contact No: 022-50820000/ +91-8792739970 (Direct Extension No.: 4)
[email protected]
022-50820000
08792739970
E-Biotorium Network Pvt. Ltd. has a diplomatic approach towards the consumers/Independent Direct Sellers and takes all precautions to offer the best services to them, however in case of unavoidable circumstances E-Biotorium Network Pvt. Ltd. have devised a perfect system to solve the problems that Consumers/Independent Direct sellers may face.
E-Biotorium Network Pvt. Ltd. complies with the Consumer Protection (Direct Selling) Rules,2021 and Consumer Protection Act,2019 and has also instructed its Independent Direct Sellers to do so
E-Biotorium Network Pvt. Ltd. maintains a register to keep the track of Grievances received from Consumer/Independent Direct Seller in either of the mentioned modes-calls/Written Application/E-mail/Walk-in/Online Grievance Cell, etc. Each Grievance is provided with a Ticket No.
Grievances received are fed into the internal Grievance software. A unique track ID is generated against all the Grievances and is intimated to the Customers / Independent Direct Seller on their registered E-mail ID and Mobile Number within 48 hours of its receipt at the entity's end.
Consumers/ Independent Direct Sellers need to keep the unique track ID secure with them in order to track and follow-up the outcome.
E-Biotorium Network Pvt. Ltd. has appointed SANDHYA VHATKAR, as the Grievance Redressal Officer. Contact details of the Grievance Redressal Officer are as mentioned below:
Name: SANDHYA VHATKAR
E Mail: [email protected]
Contact No: +91 86920 62303.
Grievance Redressal Officer will redress the grievance within 30 days from the date of receipt of Grievance.
In case there is a delay of more than 30 days in resolving the issue, he / she will inform the Consumer/Independent Direct Seller with reason of delay on their registered E-mail ID/ WhatsApp on their registered Mob No.
In case the Direct Seller/ Consumer/ Independent Direct Seller is still not satisfied with the resolution offered, he/she Convergence partner for effective mediation/resolution and thereafter a Consumer.