Core Values:

At e-Biotorium Network Pvt Ltd, our core values of integrity, innovation, guide everything we do. We are committed to empowering individuals and operating with the highest ethical standards. By fostering collaboration and respect for diversity, we strive for excellence in every aspect of our business, ensuring that we remain a trusted leader in the direct selling industry.

Company Timeline:

e-Biotorium Network Pvt Ltd has a rich history of growth and innovation, marked by key milestones that have shaped its journey in the direct selling industry.

Products and Services:

e-Biotorium Network Pvt Ltd offers a diverse range of high-quality products and services designed to meet the evolving needs of our customers. Our commitment to innovation and excellence is reflected in every product we deliver, ensuring satisfaction and value for our customers.

Diverse Product Range:

We provide a wide variety of products, ranging from health and wellness items to beauty and personal care products, and more. Each product is carefully crafted and tested to meet the highest standards of quality.

Innovative Solutions:

Our products are developed with cutting-edge technology and innovation in mind, ensuring that our customers receive the best possible solutions for their needs. We constantly seek to introduce new and improved products to stay ahead of market trends.

Customer-Centric Services:

In addition to our product offerings, we provide a range of services designed to enhance the customer experience. This includes personalized product recommendations, efficient delivery services, and comprehensive customer support.

Tailored Solutions for Sellers/Network of Sellers/Representatives:

We offer specialized tools and resources for our representatives to help them succeed in their direct selling efforts. This includes training programs, marketing materials, and an easy-to-use platform for managing their business.

Continuous Product Development:

We are committed to continuous improvement and regularly update our product lines to incorporate the latest advancements in technology and feedback. This ensures that our offerings remain relevant and of the highest quality. e- Biotorium Network Pvt Ltd extensive and innovative product and service offerings are designed to meet the diverse needs of our customers, while also empowering our sellers/network of sellers/representatives to build successful businesses.

Tax and GST Compliance:

e-Biotorium Network Pvt Ltd is committed to upholding the highest standards of financial integrity and compliance. We ensure timely and accurate payment of taxes and GST, reflecting our dedication to responsible business practices. Key aspects of our tax and GST compliance include:

Timely Tax Payments:

We adhere to all legal requirements regarding tax payments, ensuring that all due taxes are paid promptly and accurately. Our finance team manages tax obligations with precision, meeting all deadlines and avoiding any penalties.

GST Compliance:

e-Biotorium Network Pvt Ltd diligently complies with Goods and Services Tax (GST) regulations. We file GST returns on time and ensure that all GST payments are made in accordance with current tax laws and regulations.

Regular Financial Audits:

To maintain transparency and accuracy, we conduct regular financial audits. These audits help ensure that our tax and GST reporting is correct and compliant with legal standards.

Detailed Tax Records:

We maintain comprehensive records of all tax and GST-related transactions. These records are precisely organized, ensuring that our financial practices are transparent and accountable.

Professional Tax Advisory:

We work with qualified tax professionals and advisors to stay updated on changes in tax laws and regulations. This collaboration ensures that we remain compliant and make informed decisions regarding our tax obligations.

Tax Management:

Our tax management processes are supported by a system that streamline the calculation, filing, and payment of taxes. These systems enhance accuracy and efficiency in managing our tax obligations.

Ethical Financial Practices:

Our commitment to timely tax and GST payments is part of our broader ethical financial practices. We believe in contributing fairly to public finances and supporting the communities in which we operate.

Payment Process

e Biotorium Network Pvt Ltd is dedicated to maintaining a transparent and efficient payment process, ensuring clarity and reliability for all transactions. Our payment system is designed to provide a seamless experience. Key aspects of our payment process include:

Clear and Transparent Transactions:

We maintained detailed statements for all transactions, including commissions, bonuses, and other payments.

Cashless Payment System:

We operate on a strictly cashless basis; by avoiding cash transactions, we ensure a secure and traceable payment process.

Timely Payments:

Payments are processed promptly according to our established schedules. Representatives/sellers/network of sellers receive their commissions in a timely manner, ensuring consistent and reliable income.

Detailed Payment Records:

We maintain comprehensive records of all payment transactions. These records help us provide transparency and support any inquiries related to payments.

Compliance with Financial Regulations:

We adhere to all relevant financial regulations and standards to ensure that our payment practices are compliant with legal requirements. This includes proper documentation and reporting of financial transactions.

Dedicated Support for Payment Inquiries:

We have a dedicated support team available to address any payment-related inquiries or issues. Our team is trained to provide prompt and effective assistance, ensuring that any concerns are resolved quickly.

Grievance Management

At e Biotorium Network Pvt Ltd, we are committed to addressing and resolving grievances efficiently and fairly. Our comprehensive grievance management system is designed to ensure that all concerns are handled with transparency and responsiveness. Key aspects of our grievance management include:

Dedicated Grievance Handling Team:

We have a dedicated team responsible for managing and resolving grievances. This team is trained to handle complaints professionally and ensure that issues are addressed promptly.

Clear Reporting Channels:

We provide multiple channels for representatives/sellers/network of sellers and customers to report grievances, including an online portal, email, and a customer service. These channels are designed to be accessible and user-friendly.

Formal Complaint Procedure:

Our grievance management system follows a formal procedure that includes the receipt, acknowledgment, investigation, and resolution of complaints.

Timely Resolution:

We are committed to resolving grievances in a timely manner. Our goal is to address and resolve complaints within 07 business days, ensuring that issues are dealt with efficiently.

Transparent Reporting:

We maintain transparency in our grievance management. This transparency helps us identify trends and areas for improvement.

Continuous Improvement:

We use insights gained from grievance management to drive continuous improvement in our operations and customer service. By analyzing complaint data, we identify recurring issues and implement changes to prevent future grievances.

Supportive Environment:

We foster a supportive environment where representatives and customers feel comfortable raising concerns. Our approach is designed to build trust and ensure that every grievance is taken seriously and addressed appropriately.

Compliance and Responsibility

e Biotorium Network Pvt Ltd is committed to maintaining the highest standards of compliance and ethical practices. We diligently adhere to all regulatory requirements, including:

Tax Compliance:

We ensure accurate and timely payment of taxes, including GST, reflecting our commitment to responsible business practices.

Employment Practices:

We provide job opportunities to a diverse range of individuals, including laborers and professionals, with a strong emphasis on supporting women in the workforce. Our inclusive hiring practices contribute to economic empowerment and community development.

Environmental Responsibility:

We are dedicated to minimizing our environmental impact through sustainable practices and eco-friendly initiatives.

Ethical Sourcing:

We ensure that our products are sourced ethically, maintaining high standards for quality and social responsibility.

Innovative Technologies

e Biotorium Network Pvt Ltd is committed to leveraging cutting-edge technologies to enhance our operations and deliver exceptional value to our representatives/sellers/Network of sellers and customers. Our focus on innovation is evident in the following areas:

Proprietary Online Platform:

We have developed a state-of-the-art online platform that streamlines the process, provides real-time updates, and offers a user-friendly interface for both representatives and customers.

EPBX Services:

We utilize advanced EPBX (Electronic Private Branch Exchange) services to manage and streamline our communication processes. This technology ensures efficient call handling, integrates with our systems, and provides robust support for our customer service.

Zoho Platforms:

Our operations are supported by Zoho platforms, which include a suite of integrated tools. These platforms enhance our ability to manage customer relationships, handles grievances, and optimize our business processes.

CCTV Security:

To ensure the safety and security of our facilities, we have implemented comprehensive CCTV surveillance systems. These systems provide real-time monitoring, help prevent unauthorized access, and safeguard our physical assets.

Job Opportunities and Employment Practices

e Biotorium Network Pvt Ltd is committed to fostering an inclusive and dynamic work environment by providing diverse job opportunities across various roles and levels. Our dedication to employment practices is reflected in the following areas:

Diverse Job Roles:

We offer a wide range of job opportunities across different departments, including finance, Dispatch, customer service, logistics, administration, and technology. This diversity allows individuals with varied skills and interests to find fulfilling roles within our organization.

Support for Women in the Workforce:

We are committed to supporting women in the workforce by providing equal employment opportunities and creating a work environment that promotes gender diversity.

Training and Development:

We invest in the professional growth of our employees through comprehensive training and development programs. These programs are designed to enhance skills, provide career advancement opportunities, and ensure that our team members are well-equipped to succeed in their roles.

Job Creation in Local Communities:

By expanding our operations and opening new facilities, we contribute to job creation in local communities. Our presence supports local economies and provides employment opportunities for residents in the areas where we operate.

Recognition:

We recognize and reward the hard work and achievements of our employees through various recognition programs and performance-based incentives. This helps to motivate and retain top talent within our organization.

e-Biotorium Network Pvt Ltd commitment to providing job opportunities and fostering a supportive work environment reflects our dedication to employee growth and community development. By creating diverse and meaningful career opportunities, we aim to contribute positively to the lives of our employees and the communities we serve.

Conclusion

e-Biotorium Network Pvt Ltd is dedicated to excellence, innovation, and community impact. As we look to the future, we remain committed to delivering outstanding products and opportunities for our representatives and clients.